Study assesses burnout in health care professionals

“Rather than asking the staff to have a stiff upper lip and cope, we instead tried to focus on uncovering systemic processes that were ripe for change,” says Loren Jean Smith.

In this video, Loren Jean Smith, discusses the background and findings of the study, “Quality improvement initiative to optimize outpatient triage workflow and reduce burnout,” presented recently at the 2021 American Urological Association Annual Meeting. Smith is a fourth-year medical student at the University of South Carolina, Columbia.