CMS launches provider satisfaction survey

The Centers for Medicare & Medicaid Services has launched the Medicare Contractor Provider Satisfaction Survey, an initiative to measure how satisfied providers in the fee-for-service program are with the services of the contractors who are responsible for processing their claims, educating them about policy changes, and responding to provider inquiries. The survey will be administered on an annual basis.

“The Medicare program depends on health care providers all over the country to serve our beneficiaries, and this new survey will help us work with the Medicare contractors to help us serve our providers as effectively as possible,” said Mark B. McClellan, MD, PhD, of CMS. “As we implement the most significant contractor reforms in the history of the Medicare program, provider satisfaction will be one of the key considerations.”

They survey will query 25,000 randomly selected providers, a statistically valid and representative sample of the 1.2 million who serve Medicare beneficiaries. Questions will focus on provider communications, provider inquiries, claims processing, appeals, provider enrollment, medical review, and provider audit and reimbursement.