Use these 12 techniques to deal with difficult patients

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An article in the December 2001 issue of Urology Times discussed howurologists approach the difficult or demanding patient ("How does yourpractice deal with difficult patients?" page 22). I was impressed howmost physicians managed this situation, and it prompted me to think abouttechniques I have used to help control patients without losing them or allowingthem to be disruptive to the staff and other patients.

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