Use these 12 techniques to deal with difficult patients

An article in the December 2001 issue of Urology Times discussed howurologists approach the difficult or demanding patient ("How does yourpractice deal with difficult patients?" page 22). I was impressed howmost physicians managed this situation, and it prompted me to think abouttechniques I have used to help control patients without losing them or allowingthem to be disruptive to the staff and other patients.